Not one but TWO free downloads in today’s blog to get your week off to a flying start. One of the FAQs I hear from clients is “how do I...

An 04:15 alarm call this morning before 4 days of travel that will take me to most of the compass points in England. Yesterday was, as...

ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa...

Sometimes, it can be a good idea to remind ourselves of the obvious and then ask “how does the obvious happen?” There are three obvious...

I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...

I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...

Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are...

Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in...

Bringing on board a new member of staff. I used the monthly profit and loss statements to my advantage in bringing on a new receptionist....

When you are recruiting team members, hiring suppliers or considering a business partnership, think about these characteristics: DRIVEN –...

If you love inspirational stories and quotes then you will love this podcast. In this latest podcast we interviewed Susie...

An interesting conversation during last night’s live webinar for members of The Extreme Business Club – on the subject of “interest-free...

Here are four factors to consider: Finance – how much capital do you have or can you raise? Do you understand the cash flow? Location –...

My quarterly workshops begin with a round-robin of updates from the delegates on their wins (and their challenges) from the last 90 days....

PRICE One of those random coincidences that occur in life (and have us wondering whether we are watched over) has been three clients, far...

It’s a simple enough formula: MANAGEMENT = SYSTEMS = LOGIC LEADERSHIP = PEOPLE = EMOTION If you are old enough to remember Star Trek, the...

You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up...

I’ve noticed a surprising and fascinating trend in recent years. Dentists telling me that they have a cash flow problem because they have...

One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...