The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other...

I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding...

I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

On disruption The unconfirmed news from last week’s British Orthodontic Society annual conference that 2/3rds of the members had failed...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...

I’m leaving home at 09:00 this morning to meet Ashley Latter at Manchester’s Piccadilly station and begin our train journey to Penzance,...

Confidence isn’t a state of mind that one acquires after becoming successful. Confidence is a verb – it’s a behaviour that we have to get...

Whether it’s a failed business, marriage, exam or physical challenge – the reality is that something is going to go wrong at some time....

For once, that was a Bank Holiday weekend mostly devoted to rest and play. That’s unusual for any freelancer; my normal default is to...

The tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down, strung up or...

Friday morning and it’s a Bunker Day for me – working ON the business during my last UK working day before I leave for Australia on...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

“One of the talents of the late great Steve Jobs is that he knew how to design Medusa-like products. While every Mac model has had flaws...

Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very...

Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to...

When it comes to sales performance, there is an interesting difference between targets and run rates. Target = quantity to be achieved...

I know I’ve mentioned this before but it came up in conversation again last night at Croydon Dental Seminars, where I engaged with an...