Waking up in a funk – and what to do about it

Dealing with difficult conversations

The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.

Writing as a catharsis (after a day of challenges)

The Man in the Overcoat – 20 years in and he is still following me

Half-empty or half-full? A beginners guide to the rest of today.

A Friday riff on how to be at the receiving end of excellent customer service

Friday morning riff on a week of conversations

What are you sending patients home with – a solution or more problems?

The rise of the multi-site independently-owned micro-corporate. An opportunity for you?

The Epiphany – having that Star Trek moment in your thinking

Travelling again – a quick riff on starting the week

The PPFC formula – dealing with difficult people and sensitive situations

Just stare at each other

Reflections on journalling

What Fougasse teaches us about customer service

Starting again (knowing what you know now)

Just one day – and just one win away

8 words that will transform your treatment plan presentations

Trade Shows, optimism and the final GDPR countdown – a Monday morning riff