There is always a satisfying combination of excitement and apprehension when we stretch ourselves to do something new. Today in London is...

Imagine attempting to roll a snowball down a not too steep but steady incline. At first you create the fist-sized snowball by compacting...

Sometimes the most obvious ideas never occur to us, usually because we are too busy. In a client meeting last week we were reviewing the...

Here’s a great idea from the team at Berwick Smile Dental Care in the Scottish borders. Instead (or as well as) handing prospects and...

Two items of news stand out for me this morning and give us a brief glimpse of a possible future in the delivery of dentistry. Item #1 –...

Price-shoppers. Tyre-kickers. Bargain-hunters. Time-wasters. All people to be avoided if you want to build a profitable business. They...

It’s that time of year when dental conferences and dinners seem to flow thick and fast, as well as evening Study Club meetings and the...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

Over the last couple of years I’ve been working with my coaching and workshop clients on the quality of their treatment plan...

Sometimes, it can be a good idea to remind ourselves of the obvious and then ask “how does the obvious happen?” There are three obvious...

Sometimes a client just quietly beavers away at the internal marketing tactics that I rattle on about and they GTD (get things done)....

I’m working on a new project that has emerged (as these things normally do) out of conversations with clients and observation. What would...

A week last Monday I visited the beautiful North Sydney Dental Practice to say hello to the team and re-acquaint myself with Cigdem, Ben...

Good morning from Melbourne. You’ve tolerated two long blog posts from me so far this week – so here’s a short one. The best patients...

The treatment planning experience for the patient nowadays has to be visual if you want to maintain a consistently good conversion rate...

There can’t be many of you who haven’t succumbed in recent days to the opportunity of a sneaky peek at what you might look like when you...

There’s a lot of talk nowadays about “social media influencers”; those people who have so many followers on Instagram and other channels...

Let me start this post backwards by telling you that, for a one-time investment of £260 (or the equivalent in your own currency) you can...

I’ve written before about the increasing importance of building those online patient reviews on Facebook and Google. To satisfy the...

You should be grateful for the selfie. The fact that we are now uploading over 3 billion photos PER DAY to the cloud has changed...