Let me explain the aims and objectives of the retreat. I personally take time out every spring/summer to plan the following calendar...

One of the many pleasures of training, consultancy and coaching is when you get to combine some serious teaching with a bit of fun. Today...

There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients...

I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding...

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The...

It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

I’m leaving home at 09:00 this morning to meet Ashley Latter at Manchester’s Piccadilly station and begin our train journey to Penzance,...

Confidence isn’t a state of mind that one acquires after becoming successful. Confidence is a verb – it’s a behaviour that we have to get...

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

Today I’m just alongside Dublin Airport, working with 8 ortho practices on their 2019 marketing plans. I’ll be focusing on internal...

“One of the talents of the late great Steve Jobs is that he knew how to design Medusa-like products. While every Mac model has had flaws...

I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

It fascinates me that scientists have announced the discovery of 12 new moons orbiting Jupiter, bringing the total of satellites around...

My weekly Bunker Day was switched to Tuesday this week, to accommodate Monday’s London workshop. Here’s a record of just one day’s...

Those are the terms that appear to be on offer as Mydentist head-hunt your associates. Back in 2008, when I was Director of Private...