As part of a government strategy to improve air quality, Britain is to ban all new petrol and diesel cars and vans from 2040 amid fears...

Back in 1980 I worked for an insurance company in Central Manchester and was (no surprises) frequently the first person to arrive every...

As Season 7 of Game of Thrones takes us back to Westeros and re-introduces us to the characters we hate to love (don’t panic – no...

Yesterday’s Compulsory Basic Training with the good folks at Cheshire Biker Training was a useful reminder of how best we learn things...

A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private...

In the bad old days, when I worked in corporate UK, there were some companies who employed a tactic called mushroom management, defined...

One of my personal highlights of May 2017 was completing my 24th marathon in Liverpool and attracting over £2,300 of support for the “We...

Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will...

Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...

The news from Dentistry magazine and Persistence Market Research that the global dental implant market will grow by 9.7% per annum...

The Bus. The Bus is a metaphor for: our standards of performance – the way we do things our standards of behaviour – the way we treat...

I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my...

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...

Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that...

It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon...

Some days the work just flows, energy levels stay high, opportunity knocks, ideas flow, your mood is optimistic, you feel unstoppable....

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things –...

I work with a lot of managers and other senior team members nowadays, recognising that the true mission of the savvy Dental Principal is...

Set some goals. Individual and/or team. How else will you know where you are going and whether you are on target? How else will your...

This is a coaching process developed by the folks at Strategic Coach in Toronto and is one of my quarterly retreat activities, especially...