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Commune
to converse or talk together, usually with profound intensity, intimacy, etc.; interchange thoughts or feelings. I have an 07:00 Zoom...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
Jan 8, 2020
Defeating the monkey brain – dealing with imposter syndrome
Yesterday I reflected on the incidence of imposter syndrome appearing in the daily feedback I am getting from clients in the Get Your...
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Chris Barrow
Jan 4, 2020
On Brain Pickings, Steinbeck and self-doubt
I’m a huge fan and regular reader of Maria Popova’s weekly email newsletter “Brain Pickings”. To quote Maria, “Brain Pickings has a free...
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Chris Barrow
Dec 13, 2019
CTS – the 3 characteristics that make for great customer service team members
Any team member who is going to be discussing treatment or payment options with a patient has to display three basic characteristics....
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Chris Barrow
Nov 27, 2019
What an amorous pig can teach us about commitment
I want to share with you the level of commitment that is necessary to succeed in your own business. Whether you are just starting out or...
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Chris Barrow
Nov 22, 2019
A trip to Milan and Lake Como – how an inspired leader shares his success with his team
I’m coming to the end of two years of active coaching with Dr. Riaz Yar and the team at The Square Advanced Dental Care in Hale Barnes,...
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Chris Barrow
Nov 7, 2019
The sensitive issue of staff bonuses (and what to do about them)
Our November Extreme Business Academy tutorial tackles a perennial topic in dentistry: should I pay bonuses? when? to whom? how much So I...
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Chris Barrow
Nov 5, 2019
Getting your 2020 year in gear – in 60 minutes
As I indicated in my lead article in November’s Extreme Business newsletter, with less than 60 days to go until the end of 2019, now is...
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Chris Barrow
Oct 29, 2019
A simple but brilliant idea to share patient testimonials
Here’s a great idea from the team at Berwick Smile Dental Care in the Scottish borders. Instead (or as well as) handing prospects and...
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Chris Barrow
Oct 17, 2019
What to look for when you recruit team members – ZEST!
ZEST excitement, interest, energy and enthusiasm I’m grateful to Marnie Winyard, Business Development Manager at Cheltenham Dental Spa...
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Chris Barrow
Oct 7, 2019
Introducing a new form of cancellation policy – discretion
The 24/48-hour cancellation policy for private dental appointments has about as much relevance to the modern world as does taking our...
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Chris Barrow
Sep 17, 2019
Lifestyle choices when you are on campaign and chasing a target
My Facebook “friends” will know that today is day 8 of a 52-day detox. I’m focusing on nutrition (Paleo – because I know how to do that...
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Chris Barrow
Sep 3, 2019
Waking up in a funk – and what to do about it
When my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first...
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Chris Barrow
Aug 30, 2019
A moment of TLC is worth more than a thousand protocols
The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their...
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Chris Barrow
Aug 16, 2019
Are you still DRIVEN? If so, don’t give in to DISTRESS.
I had intended to start today’s post by posing the question: “What is it that makes someone want to run their own business?” Then,...
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Chris Barrow
Aug 14, 2019
Dealing with difficult conversations
I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the...
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Chris Barrow
Aug 12, 2019
The gift of a name and the offer of a handshake – how Emirates remind us of the human touch.
I’ve been fortunate enough to fly Business Class with Emirates on more than one occasion this year – and yet noticed a small but...
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Chris Barrow
Aug 7, 2019
The Power of a Bad Review – a guest post from Suzanne Stolberg
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
Aug 5, 2019
The Shangri-La – episode 2 – breakfast with Rahul
So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking...
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Chris Barrow
Aug 4, 2019
“You’re not on the list.” How a 5-star hotel can get it wrong.
Life continues to provide endless metaphors for this blog and just when I was wondering what I could share with you from Down Under, the...
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