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The lady with the baby
I’ve been in two minds about writing this post since the events described, which happened less than 24 hours ago. Having slept on it – I...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
Jan 31, 2019
Troublemakers – and what to do about them
You know exactly who I’m talking about. The (so called) team member who is always stirring things up, gossiping, setting people up...
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Chris Barrow
Jan 24, 2019
The Epiphany – having that Star Trek moment in your thinking
I’ve observed that, in a coaching meeting, there is very often a moment when a light bulb flashes in the client’s head and they suddenly...
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Chris Barrow
Jan 23, 2019
Why do we find it so difficult to get started on the things that are good for us?
It took a significant accumulation of social drinking in the months (yes, months) up to Christmas and New Year to convince me that Dry...
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Chris Barrow
Jan 18, 2019
Some key words to think about when considering your Culture
Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training...
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Chris Barrow
Jan 17, 2019
How a shopping trip turned into a lesson in leadership and CSR
What exactly do you believe in – and how would I know? Last weekend Annie and I visited the The Trafford Centre to help her search for...
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Chris Barrow
Jan 11, 2019
The PPFC formula – dealing with difficult people and sensitive situations
One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with...
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Chris Barrow
Jan 9, 2019
A flat tyre and a Good Samaritan
My lunchtime bike ride yesterday had taken me no further than 3 miles from home when I suffered my first puncture of the year outside...
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Chris Barrow
Nov 30, 2018
Just stare at each other
“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an...
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Chris Barrow
Oct 30, 2018
Some things never change – including Getting Things Done
The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in...
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Chris Barrow
Oct 23, 2018
Reflections on journalling
A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been...
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Chris Barrow
Oct 18, 2018
Are Millennials a waste of time in a customer-focused business?
In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...
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Chris Barrow
Oct 15, 2018
7 steps to effective time and task management
It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority...
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Chris Barrow
Oct 12, 2018
The dutiful husband and The CSR Club
I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...
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Chris Barrow
Oct 10, 2018
Happy or sad in the NHS? It’s a choice.
This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...
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Chris Barrow
Oct 3, 2018
The architect – why my projects aren’t getting off the ground
A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...
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Chris Barrow
Oct 1, 2018
A Monday morning riff on decorating, dust and making 2019 your best year yet
There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...
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Chris Barrow
Sep 27, 2018
Making a success of your practice blog
I was delighted to receive this unsolicited email on my return to work this week, from Amy Piper at The Briars Dental Centre in Newbury...
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Chris Barrow
Sep 26, 2018
What Fougasse teaches us about customer service
Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of...
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Chris Barrow
Sep 25, 2018
On being back after a life-enhancing experience
Good morning – it really is good to be back after the FivegoForth Land’s End to John O’Groats charity bike ride. I’m already getting the...
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