We need a new Academy to create exceptional managers

How a 30-year old Italian clinic embraced patient video testimonials in just 16 days

Feeling the pulse – what my clients told me yesterday

How to surround yourself with great people – it’s easier than you think

Sponges and Abstainers – identifying types in your team

What to do when (not if) you suffer from imposter syndrome

The first 3 steps to becoming an owner-leader (and falling back in love with your work)

How stressed are you?

How The Beast from the East sorted the wheat from the chaff

Baby Boomers, Technology and getting attention

The Hero’s Journey – what you have in common with Luke Skywalker

6 simple words that can galvanise your patient testimonials

Why I think staff incentive payments are a waste of time and what to do instead

Why the recruitment crisis in UK dentistry may force you to shrink your business

How Lorna held the fort for EasyJet and what we can learn from that

The troubling similarity between this week’s weather and your front desk

Ideas don’t fail because they are lousy ideas. Ideas don’t work because they are great i

Managing your expectations by measuring everything (and how gyms make their money)

Do you love your work?

Using patient video testimonials as part of your marketing