There’s something about running your own small business. To quote my friend and client Dapo Olotu, founder of Dental 397 in Exeter:...

So there I was, feeling a little sorry for myself because this week is a series of 05:00 alarm calls and 22:00 hotel arrivals, dashing up...

You know how I’ve been rattling on about The Daily Huddle in the last week? Last weekend, Annie and I stayed at York and Albany, Gordon...

Many years ago I stumbled across a superb 6-minute video on the Four Seasons Hotels web site, in which founder Isadore Sharp talks about...

In the October issue of Wired UK, there is a fascinating interview with Debbie Wosskow, CEO of Love Home Swap, launched in 2011. Debbie...

Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the...

To begin with, you can download (free of charge) here an updated version of my suggested organisational structure for a £10m private...

In the 20th Century, learning was viewed as a phase that took place early in one’s life. The objective for all socio-economic groups was...

Upton Sinclair was an American writer and political activist who, in the mid 1930’s, wrote a series of allegorical novels that exposed...

About 6 years ago I was approached to become involved in a new business and, as part of my research, enjoyed a fascinating dinner with...

It’s really hard to swallow isn’t it? When a member of your team hands in their resignation and tells you that they are moving to another...

Recently, I have met three young dentists who have bought practices under what I can only describe as questionable circumstances. Three...

As Season 7 of Game of Thrones takes us back to Westeros and re-introduces us to the characters we hate to love (don’t panic – no...

A client recently sent me 5 CV’s received in response to advertising for a new Practice Manager, this for a well-established private...

Interesting to note that: Skype has been redesigned from the ground up and a new version will be rolled out over the months ahead,...

One of my personal highlights of May 2017 was completing my 24th marathon in Liverpool and attracting over £2,300 of support for the “We...

Politics I’ve always been inclined to respond to the visual rather than than the written word and so I’m grateful to the BBC web site...

There have been two occasions in recent weeks on which I’ve woken early and arrived down in the kitchen to discover horror stories all...

Reminder #1 You cannot motivate people. Carrots and sticks do not work. The following phrases are never effective: if you do this I will...

Ready? Pen and paper in hand? Here are the criteria for recruiting new people into your organisation at every position: hungry blank...