Yesterday morning Lorraine Shelley, practice manager at Dental 397, picked me up from the lovely Headweir Millhouse hotel to take me over...

The Bus. The Bus is a metaphor for: our standards of performance – the way we do things our standards of behaviour – the way we treat...

Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step...

A frequently heard lament from Principals is: I’m drowning in routine maintenance and don’t have the time to focus on higher value...

I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my...

Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage...

When a practice is bought by a micro-corporate and the owner agrees to stay around for a period of years (with or without an earn-out) it...

I’m reminded, here in Ireland, that there are some people (patients) from Hale and Hampstead who choose to wear their money on the...

I’ve previously explained that the world record for the length of time it took a dentist to make up his mind to hire me was 17 years...

It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon...

Over the years, pundits have compared opinions to just about every part and function of the human body, with the metaphoric punchline...

In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things –...

I want you to suspend your disbelief for the next few minutes and take part in a mental exercise with me. think of your top 5 patients...

Seeking and enjoying the company of others : sociable It does seem rather logical that anybody working in a customer/patient facing...

Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done...

The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The...

I mentioned in a Facebook Live transmission last night that I’m starting my journey through an online course offered through Udemy by...

Did I get your attention with that headline? Why? You see, what I wanted to mention was that: during a recent trip to the dentist they...

I’ve been an early bird since the age of 15, influenced by my father, Charlie Barrow, a constable in the Greater Manchester Police who...

Brexit happened because apathetic Millennials couldn’t be bothered voting for us to stay in Europe. If Trump wins, it will be because...