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Cupcakes and customer service
A guest post by Suzanne Stolberg Anyone who has heard Chris’s approach to not tolerating dental patients who are looking for the cheapest...
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THINKING BUSINESS
a blog by Chris Barrow
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Chris Barrow
Jun 26, 2016
Who were the Brexit voters?
The result is the result and, depending on how you voted (or didn’t) the party poppers or spilt milk can now be cleared away – tomorrow...
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Chris Barrow
Jun 19, 2016
The Troll
I know I shouldn’t (because it gives them oxygen) but I find myself pondering the motivation of internet trolls who wait for you to...
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Chris Barrow
Jun 7, 2016
Hiring epic people
I seem to spend an inordinate amount of time listening to owners and managers give me blow by blow accounts of the performance and...
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Chris Barrow
May 11, 2016
The Pain Barrier
Why, I wonder, do so many people procrastinate on making tough decisions about relationships until the short-term pain of making the...
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Chris Barrow
Apr 21, 2016
Zero tolerance (again)
It’s only Thursday morning and, already, quite a week of meetings and emails: the web developer who tells his client (and mine) that the...
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Chris Barrow
Apr 20, 2016
Kissing frogs
I’ve been recruiting people (and helping clients to recruit) since 1985. Over the years I’ve worked with numerous psychometric testing...
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Chris Barrow
Mar 19, 2016
Which list?
A personal coaching exercise. Take 2 sheets of blank paper and a pen. write a list of the achievements, events and relationships in your...
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Chris Barrow
Mar 13, 2016
The Adventure Life
Today brings digital news of the unexpected death of another friend of a friend. The second in as many weeks. People I didn’t know. Who...
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Chris Barrow
Feb 6, 2016
The Average Man
Last week I jumped on the last one of numerous trains, for a short connecting ride between Stockport and Wilmslow (10 minutes) to get me...
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Chris Barrow
Jan 12, 2016
Bowie
The third tier of Abraham Maslow’s hierarchy of needs is to “love and belong”. For hunter-gatherers this manifested itself in tribalism....
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Chris Barrow
Oct 12, 2015
Paulines. I meet #2
On Friday morning I visited a 12-month old private dental and health clinic in the City of London. Opened by a Spanish entrepreneur and...
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Chris Barrow
Aug 11, 2010
People – are there enough of them?
In conversation with my friend and client Simon Reilly and thinking about how many potential clients we have in ourrespective countries...
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Chris Barrow
Apr 3, 2008
Taking the time to say thank you
How many times do I have to remind myself that a heartfelt “thank you” is often worth more then all the money imaginable (or applause for...
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Chris Barrow
Jun 19, 2006
The cure for call centres
I have a small loan with MBNA bank and the last payment by direct debit was missed because of a mess up with my current account bankers...
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Chris Barrow
Aug 31, 2005
Getting outside your comfort zone
One of my clients has recently completed an extended trip away from home, visiting with 4 of his top consultancy clients and spending...
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