It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester...

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has...

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...

Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...

Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very...

I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s...

My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a...

I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid...

As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at...

Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we...

Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the...

The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence...

I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a...