Practice Management 3/7

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THINKING BUSINESS

a blog by Chris Barrow

Chris Barrow

Oct 24, 2018

Pallant Orthodontics – getting it right

It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester...

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Are Millennials a waste of time in a customer-focused business?

Chris Barrow

Oct 18, 2018

Are Millennials a waste of time in a customer-focused business?

In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as...

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How to increase your productivity with one word

Chris Barrow

Oct 11, 2018

How to increase your productivity with one word

I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

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Chris Barrow

Oct 10, 2018

Happy or sad in the NHS? It’s a choice.

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

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Chris Barrow

Oct 8, 2018

Monday morning in Milan

I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has...

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The architect – why my projects aren’t getting off the ground

Chris Barrow

Oct 3, 2018

The architect – why my projects aren’t getting off the ground

A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your...

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A Monday morning riff on decorating, dust and making 2019 your best year yet

Chris Barrow

Oct 1, 2018

A Monday morning riff on decorating, dust and making 2019 your best year yet

There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room...

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What you can and cannot train your team to do

Chris Barrow

Sep 5, 2018

What you can and cannot train your team to do

Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you...

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UE – developing the user experience in your business

Chris Barrow

Aug 21, 2018

UE – developing the user experience in your business

The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following...

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The Australia Diary – day 7 – a practice visit

Chris Barrow

Aug 13, 2018

The Australia Diary – day 7 – a practice visit

Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at...

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POP – The Patient Onboarding Process – how to improve your patient experience

Chris Barrow

Jul 24, 2018

POP – The Patient Onboarding Process – how to improve your patient experience

Whenever we buy cloud-based subscription software nowadays (often described as SaaS – software as a service), the developers work very...

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Replacing the curse of WhatsApp with better digital team collaboration

Chris Barrow

Jul 23, 2018

Replacing the curse of WhatsApp with better digital team collaboration

I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

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People, Presentation and Packaging – taking your treatment plans to the next level

Chris Barrow

Jul 12, 2018

People, Presentation and Packaging – taking your treatment plans to the next level

At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s...

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Chris Barrow

Jun 27, 2018

The June Coach Barrow Newsletter – including lots of free stuff

My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a...

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How Mr. David Stewart taught me a lesson about boundaries in 1970

Chris Barrow

Jun 20, 2018

How Mr. David Stewart taught me a lesson about boundaries in 1970

I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid...

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I’m just about to meet some of the 20% of dentists who attend 80% of conferences

Chris Barrow

Jun 15, 2018

I’m just about to meet some of the 20% of dentists who attend 80% of conferences

As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at...

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Chris Barrow

Jun 13, 2018

Direction and Momentum

Our adventures in business require both Direction and Momentum to be truly nourishing. Direction is a strong understanding of where we...

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Top Hats, Toast & Moments of Truth – probably the best team training day ever – and

Chris Barrow

May 30, 2018

Top Hats, Toast & Moments of Truth – probably the best team training day ever – and

Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the...

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Finding your “happy cadence” in business

Chris Barrow

May 22, 2018

Finding your “happy cadence” in business

The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence...

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50 patients a day for £900 or 6 patients a day for £3,000 – make a choice

Chris Barrow

May 17, 2018

50 patients a day for £900 or 6 patients a day for £3,000 – make a choice

I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a...

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