Twice this week I have had the pleasure of listening to a presentation by Dr. Marcos White, explaining how his business has grown 33% in...

Two items of news stand out for me this morning and give us a brief glimpse of a possible future in the delivery of dentistry. Item #1 –...

Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team...

A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump...

The Future of Practice Ownership Over the weekend I was asked to deliver a session on “Marketing in Independent Practice” to delegates at...

There are some questions asked so frequently that this blog becomes a way of creating a permanent record so that I can direct folks to...

A simple enough question this morning: “Have you added a Facebook Messenger facility to the home page of your web site?” The technology...

Friday’s Dublin workshop was the third in a series for a group of 7 independent orthodontic practices who have “clubbed together” to do...

Behind all the negative press on data security, the social media platforms owned by Mark Zuckerberg continue their influence in our day...

I’m sorry if you’re not an Apple user but stick with me because what I have to say is relevant even if you use those less fashionable...

I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He...

This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service...

Going forward I’m afraid the obvious just isn’t going to be good enough. Given an average bounce rate for dental web sites of 66% (to be...

The final straw was yesterday morning – I need to explain. I’ve been thinking for some time that my iPhone X was listening to my...

I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a...

I know I’ve mentioned this before but it came up in conversation again last night at Croydon Dental Seminars, where I engaged with an...

It’s GDPR Day! After 10 days of deleting the increasingly desperate emails from all and sundry begging us to re-subscribe to their...