Monday afternoon at the Doubletree Hilton in Goa, India (yes - we did get a cookie at check in). My third trip to India and, once more, I...

Friday workshop in Manchester - 35 Owners and Managers. KPI; PPP; OCPSPD; ADY; IPC; NPEPSPM; TCO; SDPF. Key Performance Indicators;...

One of the most enjoyable aspects of my work is visiting a new client for the first time and realising that there is simply LOADS of work...