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PRACTICE, CLINIC AND BUSINESS DEVELOPMENT MANAGERS

Essential Courses

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The Practice Manager's Development Programme

12hrs vCPD

A 12-week programme in collaboration with Lisa Bainham to teach Practice Managers everything they need to know to be the best they can be.

1

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The 27 Habits of Champions League Practices

35mins vCPD

CB takes an up to date look at what is currently separating the top 20% of practices from the rest.

2

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Everything you need to know about creating a Champions League team

48mins vCPD

In this tutorial Chris looks at 5 essential steps in creating a Champions League team, including the ideal schedule for team communications.

3

Serious Conversation

Dealing with difficult conversations in the return to work phase

41mins vCPD

This tutorial is focused on managing other people’s performance and behaviours and recognising the unique pressure that exist in the current dental climate.

4

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The Complete Guide to Dental Plan Implementation

1hr 32mins vCPD

In this extended series of interviews with Matt Hadman from Practice Plan, I create a one-stop guide to every aspect of Dental Plan implementation.

5

Optional Courses

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The Practice Manager's Covid Comeback

36mins vCPD

Cara shares with us a brief personal history before detailing how the team at Christchurch were able to recover pre-Covid turnover figures just weeks after their Return to Work.

1

Team Meeting

10 Top Tips to share with your team as we approach the Return to Work

42mins vCPD

Chris Barrow's top tips to share with your team in the Return to Work phase following lockdown.

2

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What makes team members perform at their best

38mins vCPD

An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.

3

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How to deal with awkward Plan patients and what to do about the nursing crisis

42mins vCPD

An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.

4

MARKETNG

MARKETING MANAGERS

Essential Courses

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The Complete Marketing Course

3hrs 22mins vCPD

A complete guide to internal relationship marketing in dental practice. Includes modules on social media, newsletters, and low-cost internal marketing.

1

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Three Spreadsheets to keep your marketing on track

22mins vCPD

Three Excel templates that can help your marketing team to keep track of what’s happening, when it should be happening and how you are progressing.

4

Businesswoman in white

The TCO & Marketing Development Programme

12hrs vCPD

A 15-week programme to help Marketing Managers and TCOs learn everything they need to know to be the best they can be at their jobs.

2

Video Camera

The continuing importance of the Practice Video in marketing

42mins vCPD

Jem talks us through his top tips for getting the best out of your video marketing. Plus a special offer for Extreme Business members.

3

Travel Blog

Blogs, Vlogs and Podcasts - a beginners guide

32mins vCPD

Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.

5

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The 12-point recommendation checklist to massively increase patient referrals

47mins vCPD

The 12 systems that need to be embedded in your practice to make the most of the most valuable (and least expensive) way to grow your business.

6

Caring Child

Building the health-centred practice

44mins vCPD

An interview with Sheila Scott, who I persuaded to come out of retirement for an hour and share some excellent ideas on building the health-centred dental practice and VERY profitable hygiene departments.

7

Optional Courses

Branded Envelopes

The difference between Brand and Branding

55mins vCPD

An interview with Les Jones. Les talks us through the difference between brand and branding and why it is important for your business.

1

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Adding life to your treatment plans - the role of Powerpoint

44mins vCPD

Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.

2

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Recession Marketing in the Year of Covid-19

42mins vCPD

We look at why so many Practice Owners feel unable to give the necessary time to their marketing activities in the current climate, and some tips on how best to approach your marketing in the current climate.

3

Woman Texting

Low cost marketing in the return to work phase

32mins vCPD

Some top tips and guidance to getting started with blogs, vlogs and podcasting, as well as examples from my client base of practices who have already made the start.

4

FRONT OF HOUSE

FRONT OF HOUSE

Essential Courses

On the Phone

The Front of House Development Programme

15hrs vCPD

A 12-week programme to teach your Front of House team everything they need to know to be the best they can be.

1

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Moments of Truth in The Patient Experience

1hrs 44mins vCPD

How to make sure that your patients become brand ambassadors, advocates and your unpaid salesforce.

2

Optional Courses

Screenshot 2021-02-09 at 18.39.08.png

How to deal with awkward Plan patients and what to do about the nursing crisis

42mins vCPD

An interview with Tracy Stuart on ensuring that your entire team are always working at their very best.

1

TCO1

TREATMENT CO-ORDINATORS

Essential Courses

Screenshot 2021-02-09 at 01.15.12.png

The Complete Marketing Course

3hrs 22mins vCPD

A complete guide to internal relationship marketing in dental practice. Includes modules on social media, newsletters, and low-cost internal marketing.

1

Businesswoman in white

The TCO & Marketing Development Programme

12hrs vCPD

A 15-week programme to help Marketing Managers and TCOs learn everything they need to know to be the best they can be at their jobs.

2

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Moments of Truth in The Patient Experience

1hrs 44mins vCPD

How to make sure that your patients become brand ambassadors, advocates and your unpaid salesforce.

3

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Mastering the End of Treatment Review

45mins vCPD

We look in detail at The End of Treatment Review - why it is so important, what type of patient you should ask, what to say and how to prepare.

4

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The Philosophy and Practice of the Digitised Patient Journey

42mins vCPD

An Interview with Marcos White. How I grew my practice by 107% over 5 years by embracing digital workflow.

7

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The 12-point recommendation checklist to massively increase patient referrals

47mins vCPD

The 12 systems that need to be embedded in your practice to make the most of the most valuable (and least expensive) way to grow your business.

5

Business Woman with Laptop

Why properly trained TCOs are a MUST for your practice

54mins vCPD

Whether you are an orthodontist or general dentist, clinician, manager or TCO - if your passion is high for innovation, if you love a game-changer, you will love this conversation.

8

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Adding life to your treatment plans - the role of Powerpoint

44mins vCPD

Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.

6

Screenshot 2021-02-09 at 01.39.14.png

Overcoming objections at the point of sale – a quick guide

39mins vCPD

A complete guide on how to answer patient concerns and objections at the point of sale”. A tutorial suitable for clinicians, TCOs & team members who are involved in the POS conversation.

9

Optional Courses

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How to have profitable conversations with your patients

49mins vCPD

In this interview, Simon shares with his his philosophy for patient communication, including the 3 common mistakes made and his 3 top tips for improvement.

1

On a Video Call

More Profit in less Time in orthodontics using virtual patient consultations

44mins vCPD

An interview with Dr. Rachel Seed. Like so many of my clients, Rachel was an early adopter of virtual consultation platforms during lockdown.

2

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Dental Monitoring - the “game-changing” benefits to both dentist and patient

54mins vCPD

Whether you are an orthodontist or general dentist, clinician, manager or TCO - if your passion is high for innovation, if you love a game-changer, you will love this conversation.

3

ASSOCIATE

ASSOCIATES

Essential Courses

Girl at the Dentist

The Associate Development Programme

12hrs vCPD

A 12-week programme covering all of the essentials to enable Associates to be the best they can be.

1

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How to have profitable conversations with your patients

49mins vCPD

In this interview, Simon shares with his his philosophy for patient communication, including the 3 common mistakes made and his 3 top tips for improvement.

2

Screenshot 2021-02-09 at 01.39.14.png

Overcoming objections at the point of sale – a quick guide

39mins vCPD

A complete guide on how to answer patient concerns and objections at the point of sale”. A tutorial suitable for clinicians, TCOs & team members who are involved in the POS conversation.

3

Optional Courses

On a Video Call

More Profit in less Time in orthodontics using virtual patient consultations

44mins vCPD

An interview with Dr. Rachel Seed. Like so many of my clients, Rachel was an early adopter of virtual consultation platforms during lockdown.

1

Screenshot 2021-02-09 at 17.00.24.png

Dental Monitoring - the “game-changing” benefits to both dentist and patient

54mins vCPD

Whether you are an orthodontist or general dentist, clinician, manager or TCO - if your passion is high for innovation, if you love a game-changer, you will love this conversation.

2

Screenshot 2021-02-09 at 12.41.27.png

Adding life to your treatment plans - the role of Powerpoint

44mins vCPD

Chris starts by reviewing some of the lacklustre treatment plans he sees whilst visiting clinics - and then introduces the concept of bronze, silver and gold standards for Treatment Plan presentation, including some examples.

3

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