A complete guide to dental receptionist telephone training

It was back to basics yesterday, during a full-day practice visit, spending time with a FOH team which included new recruits with no previous dental experience.

As always - quantitative (what to say) and qualitative (how to say it).

One of our best-selling books has been our dental reception training guide and I left each of them with a copy of that as a reminder of the answers to most of the FAQs that they will hear.

Our clients have this in the resources section of The Extreme Business Academy©.

You can access a copy, for just £4,99 - here - https://www.coachbarrow.com/reception-training-guide

(Don't worry that the web page says £19.95 - just click on the "buy now" button and you will see the lower offer, plus another free download on practice management).

It's a set of scripts - that you can then use as a tool to meet with your FOH team and word-craft your own branded answers.