Dealing with Difficult Conversations - a timeless technique and a free PDF to download

Yesterday I found myself reminding a long-standing client that the only way to deal with a difficult situation that had arisen with a member of her team was......

To have the "difficult conversation".

First explained to me in the mid-1990's.

I've probably shared this PDF more times, with more people, than any other - and yet it's as relevant today as ever.

There is no other option - get started - and don't ever delay.

difficult converstions.pdf

Download PDF • 119KB