Front of House

1. Managing Director of First Impressions;

2. Always smiling and making eye contact;

3. Has a good handshake;

4. First in the queue for a “selfie”;

5. All over social media with gusto;

6. Cheeky in a very endearing way;

7. Finding stuff out about people that nobody else knew – naturally inquisitive;

8. Seeing solutions where others see problems;

9. Always ready to go an extra mile;

10. Spots a nervous patient a mile off and puts them at ease;

11. Massively supports the brand standards, believes in the boss and in what you do;

12. A volunteer;

13. Can chat with princes and paupers;

14. Never afraid of asking for the money;

15. Oodles of initiative and capable of breaking the rules when it makes sense to do so;

16. Covers the backs of the team;

17. Nothing is too much trouble;

18. Popular with everyone except the people you need to get rid of;

19. Brilliant with the software and the paperwork as well as the people.

Like every other good team member, they are needles in a haystack – hard to find and worth keeping; but front of house the bar is set very high – nothing less than a needle will do.

So – who is greeting and meeting at your place today?